I already work with a 3PL or have an ERP. Why would I need this?

A 3PL handles fulfillment, and an ERP gives you a system of record. But neither actually manages your operations day to day. Someone still needs to coordinate vendors, track inbound freight, ensure timelines are hit, update systems, and keep things moving across teams. That's what Optly managers do. They handle the execution behind the scenes so your ops don't fall through the cracks.

Do I get the same person consistently?

Yes. You'll be matched with a dedicated U.S.-based operations manager who works closely with your team. They operate within your workflows and aren't swapped week to week.

What tools do you work with?

You tell us what systems you use, and we'll do our best to match you with someone familiar. Our managers have experience with ERP systems and tools like Airtable, Notion, Asana, Slack, Google Drive, Shopify, and others.

What time zones do you support?

All of our managers are U.S.-based and work in North American time zones. During onboarding, we match availability to your team's working hours.

Can this scale as my brand grows?

Yes. Whether you need 15 hours a week now or 30 later, our model is designed to scale with your business without the cost of full-time hires.

How fast can we start?

Most clients are matched with a manager and onboarding within 5 to 10 business days. If you have urgent needs, let's talk as we can sometimes move faster.

Is this cost-effective compared to hiring in-house?

Yes and that's the point. You get experienced operations support at a fraction of the cost of a full-time hire. No overhead, no benefits, no long ramp-up. Just what you need, when you need it.

Is my information secure?

Yes. All client systems, documents, and workflows are treated with strict confidentiality. NDAs and secure onboarding processes are standard.

What should I expect from onboarding?

Once you sign, we kick off with an intake to confirm your tools, workflow priorities, and working style. Then we match you with the right operations manager and facilitate the setup process. In the first 30 days, most clients focus on alignment, knowledge transfer, and early wins. You'll have clear visibility into expectations and progress.

What exactly does Optly provide?

Optly matches its clients with operations support tailored to CPG and product-based businesses. You get an industry-trained, U.S.-based manager plus access to resources that help them work effectively from day one. We handle sourcing and vetting, so you're not stuck managing a freelancer or rolling the dice on a generalist. It's operational execution without the full-time overhead.

Privacy Policy & Terms of Service

Optly ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at optlyhq.com (the "Site").

1. Information We Collect

Newsletter Signup: Name and email address
Contact Forms: Name, email address, message content
Koalendar Scheduling: Name, email, scheduling preferences (processed by Koalendar)
Resume Submissions: Name, email, resume content (including any personal details you provide)

2. How We Use Your Information

We use the information you provide to:

Send newsletters or updates via email (through SendGrid)
Respond to inquiries and messages
Manage and confirm meeting scheduling
Review and respond to resume submissions
Improve our services and website experience

We do not sell or rent your personal information.

3. Third-Party Services

We use third-party service providers to help deliver parts of our Site experience, including:

SendGrid – for email communications
Koalendar – for meeting scheduling
Analytics tools – for tracking and website optimization

These providers may collect or process data in accordance with their own privacy policies.

4. Cookies and Tracking

We may use cookies to enhance your experience on the Site.

If analytics or tracking tools are activated, cookies may also be used to understand user interactions.

5. Data Retention

We retain personal data only as long as necessary to fulfill its purpose or to meet legal obligations. Resume submissions may be retained unless a deletion request is submitted.

6. Your Rights

Depending on your location, you may have rights to:

Access or delete your personal data
Opt out of marketing communications
Withdraw consent to data use at any time

To make a request, please email us at: hello@optlyhq.com

7. Security

We implement reasonable safeguards to protect your personal data. However, no online system is completely secure. Please avoid submitting sensitive information through website forms.

8. Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new effective date.

9. Contact Us

For any privacy-related questions or requests, please contact:

hello@optlyhq.com

These Terms of Use ("Terms") govern your access to and use of the Optly website at optlyhq.com (the "Site"). By using the Site, you agree to these Terms.

1. Intellectual Property

All content on this Site, including text, graphics, logos, and design elements, is owned by or licensed to Optly and protected by applicable copyright and trademark laws. You may not copy, modify, or distribute any content without prior written consent.

2. Acceptable Use

You agree not to:

Use the Site for any unlawful or harmful purpose
Submit false, misleading, or malicious information through forms
Attempt to disrupt or compromise the Site's security

3. Third-Party Links and Services

Our Site may include integrations with third-party services such as Koalendar, SendGrid, or analytics tools. We are not responsible for the content, practices, or policies of those third parties.

4. No Warranties and Limitation of Liability

The Site is provided on an "as is" basis. We make no warranties regarding the Site's availability, accuracy, or fitness for any particular purpose.

To the fullest extent permitted by law, Optly is not liable for any damages arising from your use of the Site.

5. Changes to Terms

We may update these Terms from time to time. Changes are effective when posted on the Site.

6. Contact Us

If you have questions about these Terms, please contact us at: hello@optlyhq.com